Here is exactly what to expect from your first contact through your first appointment.
Submit a request through our secure SimplePractice client portal, or call 234-260-4456 Monday–Friday, 8:00 AM–5:00 PM.
You will receive electronic intake documents through the portal. Completing them before your visit means more time for your goals and less time on forms.
In person in Fairlawn or by telehealth anywhere in Ohio. We review your history, current concerns, and goals.
Together we set an individualized plan — counseling, psychiatric care, MAT, or a combination — and schedule your follow-up.
Monday–Friday, 8:00 AM–5:00 PM. Saturday and evening appointments available by request only.
Established clients may send non-urgent messages any time through the secure portal. Messages are answered within 24–48 business hours.
Please do not send health details, medication questions, or urgent concerns by email. Use the secure portal or call the office.
Nova Clinical Services does not provide emergency services. If you are experiencing a medical or psychiatric emergency, have immediate safety concerns, or may harm yourself or someone else, call 911 or go to the nearest emergency department.
Suicide & Crisis Lifeline: Call or text 988, or chat at 988lifeline.org — free, confidential, 24/7 support for mental health, suicide, and substance use crises.
After-hours messages: Established clients may use the secure patient portal for non-urgent messages. Messages are answered within 24–48 business hours. Please do not use the portal for urgent or emergency concerns.